Reference

How salam slot Protects Your Account and Payment Data

When you open an account with us, your personal information — from your login details to your DANA, OVO, GoPay and QRIS transactions — is secured through encryption…

Encrypted payment storageNo data sharing with third partiesYour account, your control
Explore the Lobby Read FAQ
salam slot How salam slot Protects Your Account and Payment Data
REACH US ANYTIME

How to Contact Us About Your Privacy

Email Support Send your data access request, deletion request or privacy concern to our support team. We respond within 48 hours on business days with a clear answer about what we hold and how to modify your settings.
Live Chat — 24/7 Open the chat widget in the bottom right of the lobby and ask our team to walk you through your privacy options. Available every day to explain what data we store and how to update your account.
Account Settings Panel Log in and visit Settings > Privacy & Data to see what salam slot has recorded about you, download your transaction history, or request that we update or erase certain fields.
DATA SECURITY INSIDE

How We Keep Your Information Safe

Encryption at Rest and in Transit

Your DANA, OVO, GoPay and QRIS details are encrypted the moment we receive them and stored in secured databases. When you access your account from Medan, Jakarta or anywhere in Indonesia, the connection uses HTTPS protocol so no third party can intercept your session.

Payment Data Isolation

We do not store your full card or e-wallet credentials. Only tokens and transaction references are logged in our system. Withdrawals are verified through our payment partners before funds leave your account balance.

Cookies and Tracking

We use cookies to keep you logged in and to remember your game preferences across sessions. These are functional only — we do not use them to track you across external websites or to build a profile for advertising.

Data Retention Schedule

Account data is held as long as your account is active, plus two years after closure where local law permits. Payment records are kept for regulatory compliance. Old session logs are purged after 90 days.

Staff Access Controls

Only authorised support and security staff can view your account details, and only when you request help or we detect suspicious activity. Every access is logged and audited monthly.

Breach Response Plan

If we ever discover that your personal data has been exposed, we contact you within 24 hours via your registered email. We also notify the relevant authorities where local law requires it.

Privacy Policy – Frequently Asked Questions

We collect your name, email, phone number, date of birth and home region so we can create your account, verify your identity and comply with local law. DANA, OVO, GoPay or QRIS payment details are added only when you make your first deposit. We do not ask for credit card numbers — we use tokenised payment links instead.

Yes. Log into your account, visit Settings > Privacy & Data, and select 'Download my data'. You'll receive a file with your account history, transaction log, support chat records and any preferences you've saved. This typically takes 3–5 business days to prepare.

No. We do not sell or share your personal data with marketers, advertisers or third-party brokers. Our payment processors (DANA, OVO, GoPay and QRIS) see only the transaction details they need to complete your deposit or withdrawal. Other than legally required authorities, your data stays inside salam slot.

Account details are retained for two years after closure where local law permits, to handle any disputes or chargebacks. Payment records may be kept longer for tax and regulatory compliance. You can request early deletion by contacting our privacy team, subject to local requirements.

Your password is hashed using industry-standard encryption before it's stored. We never see your actual password, and we cannot recover it — only you can reset it by email. Two-factor authentication is available in your security settings if you want an extra layer of protection on your account.

Yes. Chat logs are stored for 12 months so we can review them if you dispute a transaction or have a billing question. You can ask our support team to delete specific messages. All chat data is encrypted and accessible only to authorised support staff.

Email our privacy team or use the live chat option in the lobby (available 24/7). You can also visit your account Settings > Privacy & Data panel to update your email, phone or region. Requests to erase or modify personal data are processed within 5 business days where local law permits.

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